Frequently Asked Questions

The module is installed but the carriers are not displayed

Some configuration is probably missing:

  • Make sure the carrier is activated
  • Make sure you have defined a weight/price range for the carrier
  • Make sure you have defined a price for the relevant zones
  • Make sure you have activated the carrier for the right user groups
  • Make sure there is no shipping restriction by product
  • If you have advanced stock option activated, you will need to configure the warehouse
  • If you're shipping outside Belgium, make sure the country is activated in the Shipping Manager

I don't see the "bpost" entry in the "Order" menu

This is probably because:

  • "Use PrestaShop to manage labels" is not activated
  • You are not a superAdmin and you need your administrator to grant you a permission
  • You use a 1.5 version of PrestaShop that is < 1.5.4

I can't access the pick-up point selection button

Review the following settings:

  • "Advanced Parameters > Performance > Disable non PrestaShop modules" should be on NO (1.6)
  • Try disabling javascript compression in "Advanced Parameters > Performance"
  • Check if there is no javascript error during checkout