FAQ
Bpost

Please find below the Frequently Asked Questions.

The module is installed but the carriers are not displayed

Some configuration is probably missing:

- Make sure the carrier is activated
- Make sure you have defined a weight/price range for the carrier
- Make sure you have defined a price for the relevant zones
- Make sure you have activated the carrier for the right user groups
- Make sure there is no shipping restriction by product
- If you have advanced stock option activated, you will need to configure the warehouse
- If you're shipping outside Belgium, make sure the country is activated in the Shipping Manager

I don't see the "bpost" entry in the "Order" menu

This is probably because:

- "Use PrestaShop to manage labels" is not activated
- You are not a superAdmin and you need your administrator to grant you a permission
- You use a 1.5 version of PrestaShop that is < 1.5.4

I can't access the pick-up point selection button

Review the following settings:

- "Advanced Parameters > Performance > Disable non PrestaShop modules" should be on NO (1.6)
- Try disabling javascript compression in "Advanced Parameters > Performance"
- Check if there is no javascript error during checkout

Technical information

Installation and Configuration
– Frequently Asked Questions
Change log

Our Partners

We are Prestashop Bronze and Magento developers.

Do you have a project?

Let’s have a discussion