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FAQ

Le module est installé mais les transporteurs ne s'affichent pas

Some configuration is probably missing:

  • - Make sure the carrier is activated
  • - Make sure you have defined a weight/price range for the carrier
  • - Make sure you have defined a price for the relevant zones
  • - Make sure you have activated the carrier for the right user groups
  • - Make sure there is no shipping restriction by product
  • - If you have advanced stock option activated, you will need to configure the warehouse
  • - If you're shipping outside Belgium, make sure the country is activated in the Shipping Manager

Je ne vois pas l'entrée "bpost" dans le menu "Commander"

This is probably because:

  • - "Use PrestaShop to manage labels" is not activated
  • - You are not a superAdmin and you need your administrator to grant you a permission
  • - You use a 1.5 version of PrestaShop that is < 1.5.4

Je n'arrive pas à accéder au bouton de sélection du point de retrait

Review the following settings:

  • - "Advanced Parameters > Performance > Disable non PrestaShop modules" should be on NO (1.6)
  • - Try disabling javascript compression in "Advanced Parameters > Performance"
  • - Check if there is no javascript error during checkout

Support officiel bpost

If you need more details about the integration between the module and the Shipping Manager, have a look at:

Module bpost

Compatibilité

  • - Prestashop version 1.5
  • - Prestashop version 1.6
  • - Prestashop version 1.7
  • - PHP au moins version 5.3

Limites connues

  • - Incompatible avec l'option "déplacer le JavaScript à la fin"
  • - Incompatible avec le module de paiement Kwixo
  • - Pas de support pour les thèmes mobiles 1.5 avec un One Page Checkout
  • - L'onglet bpost indisponible dans le backoffice sur PrestaShop 1.5 pour les versions avant 1.5.4
  • - Latest 1.4 supported version is here