The module is installed but the carriers are not displayed
Some configuration is probably missing:
- - Make sure the carrier is activated
- - Make sure you have defined a weight/price range for the carrier
- - Make sure you have defined a price for the relevant zones
- - Make sure you have activated the carrier for the right user groups
- - Make sure there is no shipping restriction by product
- - If you have advanced stock option activated, you will need to configure the warehouse
- - If you're shipping outside Belgium, make sure the country is activated in the Shipping Manager
I don't see the "bpost" entry in the "Order" menu
This is probably because:
- - "Use PrestaShop to manage labels" is not activated
- - You are not a superAdmin and you need your administrator to grant you a permission
- - You use a 1.5 version of PrestaShop that is < 1.5.4
I can't access the pick-up point selection button
Review the following settings:
- - "Advanced Parameters > Performance > Disable non PrestaShop modules" should be on NO (1.6)
- - Try disabling javascript compression in "Advanced Parameters > Performance"
- - Check if there is no javascript error during checkout
Bpost official support
If you need more details about the integration between the module and the Shipping Manager, have a look at:
